If You Put People First, Profits Will Follow: I believe that this principle underscores all of the others for Barona.And I’m sure the folks at Barona don’t mind me sharing these thoughts they’re confident that few, if any, casinos would dare copy the “Barona Way.” The Guiding Principles of Barona’s Strategy

Today, I want to highlight the simple and incomparable underpinnings of Barona’s magical strategy. No, those are only tactics (and Barona has scores of them). Please refer to Support Data Sheet for position.So I won’t spend this column writing about Barona’s free ATMs, or greeters at every point of entry, or food served all day on the casino floor from any restaurant, or casino managers handing out free-play vouchers to players while they play.

Reports all unsafe conditions to immediate supervisor.īasic math, interpersonal, oral and written communications skillsĪbility to keep information confidential, work independently, perform detailed clerical work, read and follow instructions.

Adheres to safety standards, policies and procedures.

Maintains a working knowledge of all company facilities as well as current and upcoming events on property in order to inform guests, management, and fellow staff members.

Acts as a resource regarding departmental activities.

Greets visitor (s), ascertains nature of business, and escorts visitor (s) to appropriate area.

Responds to all guest and employee calls, and assists with appropriate information and/or transfers callers to appropriate area.

Interfaces with all levels of Casino management, as well as outside agencies and guests, in a courteous and appropriate manner.

Always provides execellent guest service and displays the Barona Magic.

Photocopies printed materials when necessary.

Processes Bus Arrival and Group Arrival information, and dispatches copies and all other pertinent information and required paperwork to Inspectors and Supervisors.

Modifies House Attendant Runner schedule as needed with the approval of the Executive Housekeeper.

Maintains the highest level of confidentiality and professionalism within the department.

Receives and dispatches telephone calls to the appropriate recipients.

Copies and types work orders, reports and miscellaneous paperwork prepares room status reports and other departmental records.

Always be NICE to fellow staff and players find every opportunity to offer a friendly smile, wave and greeting.

Income of barona casino